Terms & Conditions

WestCoast Carpet Cleaning

Email: info@westcoastcarpetcleaning.com.au

Phone: 0481 111 372
Service Area: Perth, Western Australia
Last Updated: 24 March 2026

These Terms & Conditions (“Terms”) apply to the use of our website and to all enquiries, quotations, bookings, and services provided by WestCoast Carpet Cleaning (“we”, “us”, “our”).

By using our website, requesting a quote, or booking a service, you agree to these Terms.

1) About Us

WestCoast Carpet Cleaning is a Perth-based mobile cleaning service. We operate at customer locations and do not have a public office or walk-in premises.

We provide services including carpet cleaning, mattress cleaning, upholstery cleaning, and tile & grout cleaning.

2) Contact Details

For enquiries or support, contact us:

  • Email: info@westcoastcarpetcleaning.com.au
  • Phone: 0481 111 372

3) Website Use & General Information

Information on this website is provided for general guidance only. We may update or change content at any time without notice.

4) Product Images & Visual Examples

Images on our website are for illustration purposes only.

  • Actual results may vary depending on condition and materials
  • Lighting and screen differences may affect appearance
  • Images do not form part of a contract

5) Enquiries, Form Submissions & Response Times

When you contact us or submit a form, you agree that we may respond via phone, email, or message.

We aim to respond promptly, but delays may occur depending on workload or availability.

6) Quotations

  • Quotes are based on information provided (including photos where applicable)
  • Quotes may change if details are inaccurate or incomplete
  • A quote is not a confirmed booking until accepted

Unless stated otherwise, quotes are valid for 30 days

7) Bookings & Confirmation

A booking is confirmed once both parties agree on the service details.

By confirming a booking, you agree that:

  • The information you provided is accurate
  • You accept these Terms
  • You understand the scope of the service

8) Property Access & Requirements

Customers must ensure:

  • Safe and reasonable access to the property
  • Access to the areas requiring cleaning
  • A responsible person is present if required

We may reschedule if conditions are unsafe or access is not available.

9) Service Conditions

We provide professional cleaning using appropriate methods. However:

  • Results may vary depending on carpet, fabric, or surface condition
  • Some stains, marks, or wear may not be fully removable
  • We provide realistic expectations before starting

10) Preparation Before Service

Customers are responsible for:

  • Removing small or fragile items
  • Basic vacuuming where required (if advised)
  • Ensuring clear access to working areas

We may provide guidance before the appointment.

11) Cancellations & Rescheduling

A) Service Bookings

You may cancel or reschedule by contacting us as early as possible.

Late cancellations or last-minute changes may affect availability.

12) Payment Terms

Payment terms will be communicated before the service.

We may require:

  • Payment upon completion, or
  • Payment as agreed prior to service

13) Changes to Bookings

Changes to booked services may not always be possible.

If changes are accepted:

  • Additional charges may apply
  • Timeframes may change

14) Issues & Reporting Problems

If you experience any issue, please contact us as soon as possible.

We recommend reporting within 72 hours of service completion.

Provide:

  • Description of the issue
  • Photos (if possible)

This helps us resolve matters quickly and fairly.

15) Limitation of Results

Cleaning results depend on multiple factors including:

  • Material condition
  • Age of surfaces
  • Type of stains or damage

We do not guarantee complete removal of all stains or marks.

16) Limitation of Liability

We are not responsible for:

  • Pre-existing damage
  • Wear and tear
  • Issues beyond our control

Nothing in these Terms limits your rights under Australian Consumer Law.

17) Delays & External Factors

We are not responsible for delays caused by factors outside our control, including:

  • Traffic
  • Weather
  • Equipment issues
  • Access limitations

18) Privacy

We respect your privacy.

Your information is used only to:

  • Respond to enquiries
  • Provide quotes
  • Deliver services

We may use security tools (e.g. spam protection) to protect our website.

19) Photography of Work

We may take photos of completed work for:

  • Quality records
  • Portfolio use
  • Website or social media

We avoid including personal or identifiable details.
You can request not to use images publicly.

20) Refunds & Consumer Rights

We operate in line with Australian Consumer Law.

A) Service-Based Work

As services are completed on-site:

  • Refunds are not provided for change of mind
  • We will address any valid issues fairly

B) Service Issues

If a service is not carried out as agreed, we may offer:

  • Re-clean
  • Partial adjustment
  • Other reasonable resolution

21) Accessibility

We aim to keep our website simple and easy to use.

If you need assistance, contact us and we will help via phone or email.

22) Governing Law

These Terms are governed by the laws of Western Australia, Australia.

Important Note

WestCoast Carpet Cleaning is a mobile service business and does not operate a public physical location.

Our Services

Explore our other cleaning services to find the right solution for your space. From carpets to upholstery and tiled areas, we provide practical services tailored to everyday needs.

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